Frequently Asked Questions

• How soon can I expect to receive the puzzle I ordered?
• Do you offer rush services?
• Can you tell me what resolution a digital photo must be in order to create a puzzle?
• I have a postcard size photo print. Will this work well for a puzzle?
• What format do you prefer for the digital images you receive? pdfs? jpegs?
• How do you ship the puzzles?
• Does your web site provide secure checkout?
• How large of puzzles can you make?
• How come you can get a 1,000 piece puzzle for $20 at a local megamart, and you are $140 for the largest puzzle you can make?
• Could you give me more information on quantity discounts?
• Can you tell me what the thickness of the standard puzzle is?
• Do you make a wooden or 3 dimensional puzzle?
• Can you do a puzzle from a Corporate Logo?
• Can I get a puzzle with 25 large pieces?
• Do you manufacture puzzles for children with the little handles on each piece?
• Will my next order be deducted from my debit/credit card information that I already submitted?
• Can I have the packaging be inconspicuous?
• What address do I send it to?
• Can I order a puzzle shaped like the outline of the image that I send, the same way that your sunflower puzzle is shaped like the sunflower with no borders?
• Would you please e-mail me your price lists of puzzles you make from a picture that I would send you?
• What if the proportions of the photo i send do not fit the proportions of the puzzle i order?
• Do you have different print quality levels?
• How do you package the puzzles?
• Do you have any previous customers that may be contacted for references?
• I unfortunately do not have access to a higher resolution scanner. Would it be better for me to send you the original picture?
• Will my photo that I sent by mail be returned?
• Do you ship to Canada?
• How do I place my order?
• Is a catalog available?
• Can I get a puzzle made from a picture I got off the internet?
• Can I get text printed on my puzzle?
• How large of puzzle artwork can you scan?
• Can I make a puzzle from a collage of pictures?
• I may want to order two, identical puzzles?
• What methods of payment do you accept?
• What are your terms of service?
• What is your privacy policy?

*Puzzle sizes are in inches. Digital photo dimensions are in pixels.

I have a postcard size photo print. Will this work well for a puzzle?
A quality postcard size photo print will usually enlarge well up to an 18x24" puzzle. Refer to the chart above for developed photo size recommendations.

What format do you prefer for the digital images you receive?
Please send digital images in the following formats: PDF, JPEG, TIFF, PSD, AI, EPS, BMP. Please contact us if you have a different format that you would prefer to use.

How do you ship the puzzles?
Standard shipping is USPS or FedEx Ground. Expedited shipping is available for phone orders. You may also request expedited shipping via email after your order has been placed.

Does your web site provide secure checkout?
Our online payment form uses industry standard encryption to secure your credit card and personal information.

How large of puzzles can you make?
The largest puzzle Up In Pieces offers from a single photo or artwork is 24"x36".

How come you can get a 1,000 piece puzzle for $20 at a local megamart, and you are $140 for the largest puzzle on your website?
Non-custom puzzles can be made in large quantities for very cheap. Up In Pieces focuses on providing our customers with the most customizable puzzle possible. Our puzzles are made with your picture and we can customize the puzzle cut to add figure pieces, word pieces, shaped puzzles or other options. Producing a single highly customized puzzle is much more expensive.

Could you give me more information on quantity discounts?
We offer discounts on 4"x6" and 8"x10" puzzles on our website. For other orders, please contact us with your specific requirements including size and number of pieces. We will then be able to accurately quote you a price for your order.

Can you tell me what the thickness of the standard puzzle is?
Our puzzle backing is 1/16th inch thick matte board.

Do you make a wooden or 3 dimensional puzzle?
We currently only offer 2 dimensional cardboard puzzles.

Can you do a puzzle from a Corporate Logo? 
Yes, we can make a puzzle from any artwork you provide.

Can I get a puzzle with 25 large pieces?
Up In Pieces can customize a puzzle cut to be an exact number of pieces. Please contact us for pricing and ordering.

Do you manufacture puzzles for children with the little handles on each piece?
We do not manufacture puzzles with handles on the pieces. We do offer puzzle cuts with large pieces and animal shapes.

Will my next order be deducted from my debit/credit card information that I already submitted?
For the best security, Up In Pieces does not store customer credit card information. If you would like to order additional products you must submit your credit card information again.

Can I have the packaging be inconspicuous?  
We can leave off the puzzle picture on the packaging upon request. Please contact us to make this request.

What address do I send it to?
Please send all orders and correspondence to:
Up In Pieces
5212 W Franklin Rd, #3
Boise, ID 83705

Can I order a puzzle shaped like the outline of the image that I send, the same way that your sunflower puzzle is shaped like the sunflower with no borders?
This order must be paid for by phone. Please contact us with size, number of pieces, and other specifics for pricing.

Would you please e-mail me your price lists of puzzles you make from a picture that I would send you?
You can price your order online by clicking here. You may also download our printable order form (pdf format).

What if the proportions of the photo i send do not fit the proportions of the puzzle i order?
All puzzles are laid out by hand. If the photo proportions do not fit, the photo may be cropped to fit the puzzle. If the photo cannot be cropped without losing important information a colored border may be added to the photo.

Do you have different print quality levels?
All of our puzzles are printed at full color photo quality with archival inks rated to last 80 years without fading.

How do you package the puzzles?
Standard Up In Pieces puzzles larger than 4x6" are packaged in a can with a picture of the puzzle on the can. 4x6" puzzles are packaged in a baggy.

Do you have any previous customers that may be contacted for references?
Up In Pieces does not share our customers private information. Please refer to our online testimonials.

I unfortunately do not have access to a higher resolution scanner. Would it be better for me to send you the original picture?
Usually, if you cannot obtain a high resolution digital photo, it is best to send us the ORIGINAL photo print. If you are unsure, please contact us.

Will my photo that I sent by mail be returned?
Yes, your photo will be returned with your puzzle order.

Do you ship to Canada?
Yes, Up In Pieces ships to Canada. Select your providence in our online shopping cart to calculate shipping charges. Please contact us to place an order with international shipping in countries other than USA and Canada.

How do I place my order?
You may place your order on our web site, over the phone, or by mail. To order online, click here and follow the directions. To order over the phone please contact us. To order by mail you may either specify your order online and print the final page or you may download our printable order form (pdf format).

Is a catalog available?
There is currently no catalog available.

Can I get a puzzle made from a picture I got off the internet?
Many pictures posted on the internet are not high enough quality to produce a quality puzzle print. Also, there may be copyright restrictions on the file. If you are unsure whether a photo you found will make a quality puzzle, please email it to us and we will reply with our recommendations.

Can I get text printed on my puzzle?
Yes, we can professionally layout text on your puzzle according to your specifications. A $10 fee applies. You may specify your text on our online order form.

How large of puzzle artwork can you scan?
We scan up to 8x10 photos or artwork for puzzles for free. For larger scans additional fees may apply.

Can I make a puzzle from a collage of pictures?
Yes, we can accept any artwork for a puzzle. This can be a picture, a company logo, a collage you made,etc. If you would like us to layout a collage from multiple pictures that you provide additional fees apply. Collage prices are $3 per digital photo and/or $5 per photo we must scan. Please contact us if you have questions. Below are two example collages designed by Up In Pieces.

I may want to order two, identical puzzles?
Up In Pieces can produce puzzles with identical cuts and with identical pictures. However, the pieces may not be interchangeable between the two puzzles because the cut on one puzzle may not line up exactly where the cut on the second puzzle does.

What methods of payment do you accept?
We accept VISA, MasterCard, American Express, Discover, check and money order. Orders paid by check may be delayed until the check clears.

What are your terms of service?
Please see our terms of service.

What is your privacy policy?
Please see our privacy policy.